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Shipping Info

Adult Signature is Required for All Deliveries

You must be 21 Years or older to use this site and/or order. To receive a delivery Adult Signature will be required by the carrier at the time of delivery, no exceptions. 

Order Fulfillment

We ship orders Monday to Friday excluding Holidays (and we ship on Saturday through UPS for applicable orders, but they have shorter hours that day). Orders will generally be fulfilled within 24-72 hours of being placed although there are exceptions. 

Packaging & Handling

Packaging materials used will consist of plain brown or white  boxes or USPS shipping supplies. All Glass is carefully packaged with materials like bubble wrap and packing peanuts, and items that need to be are Double Boxed as an added precaution.And while some of the things that happen during shipping are out of our control we strive to protect your order as best we can. 

We will offer a full refund for any item we can not fulfill. Once we have made the refund your Bank and will dictate how long it takes to get back to your account (a normal time is around 72 hours, may exclude weekends or bank holidays).

Tracking Info

All orders will receive an Order Confirmation Email sent to the email address used during checkout. We will also send tracking information for the shipment via email once the package is passed to the shipping carrier. 

Shipping Carriers

We ship via UPS and USPS we've had the best experiences with them as our carriers.

Shipping Rates

When you checkout there will be an option to use their calculated rates for your order. 

Domestic US Flat Rates

We offer Free UPS Ground shipping to the continental United States on orders over $420 and $10 flat-rate for orders under $100.

All other orders will be shipped with carriers calculated rates.

International Rates

We currently offer UPS weight-calculated rates for shipping to the following countries:

  • Canada
  • United Kingdom
  • Australia
  • Israel
  • Germany

* If you are interested in having an order shipped to a country not listed contact us at ustubesglass@gmail.com to inquire.